FAQ

Rug Cleaning FAQ

  1. My rug is wearing/fading more on one side!

    Quality rugs age gracefully and can actually improve and become more attractive with some wear and softening of the colours. It is worth trying to even out this inevitable wear over the whole surface of the rug. Turning the rug around periodically or even shifting its location ensures that traffic lanes and fading do not become more pronounced in one part of the rug.
    Rotate or shift rugs periodically.
    Draw blinds to prevent direct midday sun from shining on rugs repetitively

  2. My dog likes to urinate on my rug and it still smells even after its cleaned up.

    Whether of human or animal origin, urine, faeces and vomit can be very damaging because of their pH. It is also impossible to completely remove the residual odor causing contaminants with in-home cleaning methods. Urine destabilizes even the most fast dyes causing them to bleed and colour shift if not rinsed out immediately after the accident. Complete sanitization, decontamination and odour removal while minimizing dye and fiber damage can only be achieved safely and effectively using specialist techniques in the controlled environment of our facility. Call us as soon as possible after the accident as urine starts to destabilize dyes within hours.

  3. How often should I have my rugs professionally washed? How can I tell if they are soiled?

    Rugs are great at hiding dirt. That is one of their great qualities but it also means that by the time they look grubby they are well overdue for a wash and may be deteriorating. Maintain them with daily vacuuming and try to have them professionally cleaned every 4 – 6 months.

  4. Can you get stains out?

    Depending on the nature of a stain it may or may not be removable. Give us as many facts as you can about the stain. We will do our utmost to correct the problem.

  5. Do you clean the fringe?

    Absolutely. Fringes are usually dirtier than the rest of the rug due to excess traffic. So we pay special attention to them.

 

 

If you would like to find out more about our services, please contact us on Tel: 011 915 0079 | Cell: 082 602 8107!